Privacy Policy — Your Data, Respected
We collect only what we need. We never sell your data. At Snaply, we believe that your privacy is as important as your learning journey.
Learning is a personal act, and so should be the handling of your information. We are committed to being transparent about how we gather, use, and protect your data. This policy explains our approach simply and clearly, so you can focus on growing, not worrying.
What we collect
We are minimalists when it comes to your information. Here is exactly what we gather and why:
- Account Information: To create and manage your Snaply profile, we collect your name, email address, and password. This helps us keep your learning progress safe and allows us to send you updates about your courses.
- Learning Progress: When you interact with a course, we record your completion status, bookmarked lessons, and quiz scores. This helps you resume where you left off and allows us to improve our content.
- Payment Details: If you purchase a premium course or subscription, we collect the necessary billing information required for the transaction. We use a secure, PCI-compliant payment processor and do not store your credit card details on our servers.
How we use your data
Once we have your data, we use it solely to make your experience at Snaply smooth, helpful, and enjoyable. We never sell your information to third parties for marketing purposes.
Specifically, we use your data to:
- Deliver our Service: To provide access to your courses, track your progress, and ensure the platform functions correctly.
- Personalise Your Experience: To recommend courses that align with your interests and past learning history.
- Communicate: To send you important updates about your account, new seasonal courses, and occasional newsletters (which you can opt out of at any time).
Cookies & Tracking
We use small text files called cookies to make your browsing experience seamless. These are mostly essential for logging into your account and remembering your preferences.
We do not use third-party tracking cookies (like Google Analytics) for advertising. To learn more about our cookie usage or to set your preferences, please visit our Cookie Preference Centre.
Your Rights Under GDPR
You have the right to control your personal data. As part of the GDPR, you can request the following:
Access
Ask us for a copy of all the personal data we hold about you.
Deletion
Request that we erase your data, often called the "right to be forgotten."
Portability
Request that we transfer your data to another service or save it to a file.
Data Retention
We hold your data only for as long as necessary to provide our services and comply with legal obligations. If you delete your account or unsubscribe, we will securely erase your personal information within 30 days.
Contact Us
If you have any questions about this policy or wish to exercise your data rights, please contact our Data Protection Officer directly:
Sarah Jenkins
Head of Trust & Safety
Email: privacy@snaply.com
Last updated: October 26, 2023